Refund Policy
Effective Date: January 17, 2026
Treats by Lani creates made-to-order baked goods and custom items. Because of the nature of our products, our refund policy is outlined below.
1. No Refunds on Custom Food Orders
All sales are final for custom baked goods, including:
- Custom cakes
- Custom Cupcakes
- Custom Cookies
- Custom designs, themes, or personalized items
Due to food safety and freshness, we do not accept returns.
2. Cancellations
If you need to cancel your order, please contact us as soon as possible.
Refund eligibility depends on how close the cancellation is to your scheduled order date. If approved, refunds may be issued as:
- Full refund
- Partial refund
- Store credit
(Availability varies based on preparation time and ingredients purchased.)
3. Delivery Issues (Curbler Delivery)
Delivery is completed through Curbler, a third-party delivery service. If a delivery issue occurs (late delivery, driver delays, etc.), we will assist in communicating where possible, but we cannot guarantee refunds for delays outside of our control.
No refund will be provided for:
- Incorrect delivery address entered by the customer
- Missed deliveries due to no recipient available
- Issues caused by incomplete delivery instructions
4. Order Problems & Quality Concerns
If there is an issue with your order (wrong item, missing item, damage upon arrival), you must contact us within 2 hours of delivery or pickup.
Please include:
- Your name and order date
- A clear photo of the issue
- A brief description of the concern
If approved, we may offer:
- Replacement (when possible)
- Partial credit
- Discount on a future order
5. Weather & Emergency Situations
In rare cases (extreme weather, power outage, emergency), we may need to reschedule or cancel an order. If Treats by Lani cancels your order, you will receive a refund or credit option.